The financial products via intersolve.eu are legally considered a means of payment and are issued by Intersolve Payments B.V., a financial institution supervised by De Nederlandsche Bank. Every financial institution is legally obliged to know its customers well. Banks, for example, also check their customers when they open a bank account or take out a mortgage.
The seller, acceptor or holder of a financial product must therefore be identified by Intersolve. In the case of business customers who sell or accept these products, owners, authorised representatives, representatives or beneficiaries must be identified.
This process of identification and verification is part of the KYC policy. KYC stands for Know Your Customer. At Intersolve, this process has been set up in accordance with the requirements of the legislation and regulations surrounding the Anti-Money Laundering and combatting Terrorist Financing Act (Wwft) and the Wft (Financial Supervision Act).
You will encounter these names during the identity document registration procedure. Signicat and Onfido are specialists in the secure processing of identification data. Intersolve uses their services, as do many other financial institutions in Europe.
No, Intersolve’s will continue to manage the data you have provided as part of the KYC procedure for the sole purpose of complying with the requirements of the Financial Supervision Act and Anti-Money Laundering and combatting Terrorist Financing Act.
No, there are no costs for you as the issuer or acceptor of the gift card.
You can contact Intersolve’s Customer Support department at support@intersolve.com for questions about this KYC procedure.
For other questions, please contact the card issuer's customer service department.
Intersolve needs to be sure that every stakeholder actually belongs to the company. We ask for a valid ID, like a passport or European ID card, to be uploaded for every stakeholder and then check it.
We will send you reminders to ensure data is provided on time. However, if we do not receive complete data, we will ultimately be unable to continue providing our service.
A UBO stands for Ultimate Beneficial Owner. These are the people who ultimately own or control an organisation. In the Netherlands, a UBO is a person who owns more than 25% of a company and/or can exercise more than 25% of the voting rights and/or can exercise actual control in some other way.
To make the KYC process as simple as possible, we have linked our platform to the databases of the Chamber of Commerce and Graydon. We read the directors, owners, and stakeholders from these databases, so that you only need to check them for accuracy.
We estimate one to four weeks. Processing depends on the type of organisation and the complexity of the business structure. Much of the information is automated, but regulations require an Intersolve employee to ultimately confirm the registration manually. A sole proprietorship will be screened much faster than a complex organisation with multiple holding companies.
Who are the owners and other stakeholders of the company? What products or services are provided? What is the (expected) volume of gift cards/payment methods sold or accepted? Does the bank account actually belong to the company?
Legislation and regulations stipulate that a financial institution must implement its own KYC procedure, record customer information itself and check it itself. Unfortunately, this means that it is not possible to use the KYC procedure carried out by your bank, otherwise we would certainly have done so.
KYC consists of a set of procedures that financial institutions, including Intersolve, are required to implement in order to prevent abuse of the financial system.