Careful and secure use of your personal data
At Intersolve, we believe your personal data should be used safely and carefully. As a financial service provider, we process sensitive information from our business clients and their customers (consumers and companies).
This statement explains:
• What data we collect when you use our services or website
• Why we collect this data
If you have questions, suggestions, or complaints about how we handle your data, please email us at privacy@intersolve.com.
This statement was last updated on: 20 July 2026.
Intersolve Group B.V. (referred to as Intersolve, we, or us) is responsible for processing your personal data as described in this privacy statement.
Contact details:
Intersolve
Fonteinkruid 4
3931 WX Woudenberg
+31 33 254 1190
https://www.intersolve.com
privacy@intersolve.com
We process data from our clients and their representatives, clients of our clients, and people who use our services. Depending on the service, we may process:
• First and last name
• Gender
• Address details
• Telephone number
• Email address
• Bank account number
• Login details (username, password)
• Internet browser and device type
• IP address
• Cookies
• Card number
• Data you actively provide to us (for example via contact form, letter, or phone)
Do you have a city pass? If you use a city pass, we also process your;
• Date of birth
• Income
• Family composition
If you use an electronic money service, we are required by law (Anti-Money Laundering and Terrorist Financing Act) to process extra data if you are a legal representative or ultimate beneficial owner (UBO). In that case, we process your:
• Full name
• Data and place of birth
• A copy of your ID document
We do not process special and/or sensitive personal data from you.
Our website and services are not intended for minors, unless they have permission from a parent or guardian. We cannot check if someone is older than 16. Therefore, we advise parents to supervise their children's online activities.
If you think we have collected data from a minor without permission, email us at privacy@intersolve.com. We will delete this data.
We process your data because it is necessary for our services. For example:
• To establish a customer relationship (sometimes we receive data from third parties)
• To assess your application
• To handle payments or transactions
• To deliver your ordered product (physical or digital)
• To protect your and our interests (for example, by recording conversations for training or fraud investigation)
• Because we are legally required to do so (for example, the Financial Supervision Act, the Anti-Money Laundering and Anti-Terrorist Financing Act, requests from police or regulators)
If your organisation is a customer of Intersolve, we may use the contact details of your organisation’s contact persons to inform you about our products, services, events, developments and other information that may be relevant to our services.
We only send information about our own products and services. If you no longer wish to receive these communications, you can unsubscribe at any time using the unsubscribe option included in the message or by contacting us at marketing@intersolve.com.
If you object to receiving these communications, we will stop sending them.
We do not make decisions with significant consequences for you based solely on automated systems. There is always an employee involved.
As a financial institution, we are legally required to keep certain personal data for a longer period to comply with laws and regulations.
We keep data not only as long as needed for our services, but also as long as required by law. For example:
• City pass data: 10 years, according to the Archives Act 1995
• Data for financial services: legal retention periods vary but may be several years
If there is no legal obligation, we delete your data as soon as it is no longer needed for the purpose for which it was collected.
All personal data is processed and stored exclusively within the European Union.
We use functional and analytical cookies to ensure the website works properly and to improve it. With your consent, we also place third-party marketing cookies, such as YouTube cookies, to display videos and personalise content. You can change your preferences at any time via the CookieBot icon in the lower left corner.
You have several rights regarding your personal data. You may:
• View, correct, or delete your data
• Withdraw your consent for processing or object to the use of your data
• Request data portability (ask us to send your data in a digital file to you or another organisation)
Sometimes we cannot delete certain data, for example if we are required by law to keep it.
To exercise one of these rights, send an email to privacy@intersolve.com or a letter to the address at the top of this statement. To protect your privacy, we may ask you to confirm your identity before we process your request. We will respond as soon as possible, but no later than four weeks after receiving your request.
If you are not satisfied with how we handle your data, you can file a complaint via the website of the Dutch Data Protection Authority.
We take measures to prevent misuse, loss, unauthorised access, and disclosure. If you think your data is not properly secured or there are signs of misuse, please contact our customer service or email privacy@intersolve.com.